RETURN & REFUND POLICY

Section 1: General Dispatch Information All orders placed with Tampa Home Tree are subject to product availability. If an item is in stock, the order will be dispatched within 1 to 3 business days of payment verification. Please note that "business days" refer to Monday through Friday and exclude all Federal Holidays within the United States.

Section 2: Delivery Standards & Transit Times We operate exclusively within the United States. Transit times commence once the carrier takes possession of the parcel, not from the time of order placement.

Standard Ground Shipping: Estimated 4–8 business days.
Expedited Processing: Available upon request for an additional fee.
Carrier Delays: While we strive to meet these estimates, we cannot guarantee specific delivery dates due to potential carrier disruptions or weather events.

Section 3: Shipping Costs & Handling Shipping costs are calculated dynamically at checkout based on the dimensional weight of the merchandise and the destination zip code. The total cost will be explicitly displayed for your approval prior to final payment capture.

Section 4: Address Accuracy & Re-routing It is the sole responsibility of the customer to provide a correct and verified delivery address.

Incorrect Address: If a package is returned to us due to an incorrect address provided by the customer, the customer will be responsible for the cost of re-shipping the item.

Address Changes: We cannot modify shipping addresses once an order has been processed by our fulfillment center.
Section 5: Liability for Lost or Stolen Packages Once the carrier marks a package as "Delivered" to the address provided, Tampa Home Tree is discharged from liability. We are not responsible for package theft after delivery.
We recommend customers provide a secure shipping location. In the event of a lost package in transit (prior to delivery scan), please contact contact@tampahometree.us immediately so we may open a trace investigation with the carrier.